Zeylan Spices
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Return and Refund Policy

Return and Refund Policy

At Zeylan Spices, your satisfaction is our top priority. We take great care in ensuring that every product reaches you in perfect condition. However, if you are not completely satisfied with your purchase, we are happy to help.

RETURNS

We accept returns within 30 days from the date of delivery. To be eligible for a return:

  • The item must be in its original condition. Defective and non-defective products are accept for returns.
  • It must be returned in the original packaging.
  • You must provide the order number or proof of purchase.

Please contact us at info@zeylanspices.com before sending any return, so we can guide you through the process.

RETURN SHIPPING COSTS

At Zeylan Spices, we offer free return shipping for eligible products returned within 30 days of delivery, in accordance with our Return and Refund Policy.
  • Free Returns: Customers are not required to pay return shipping costs for eligible returns approved by Zeylan Spices.
  • Damaged or Incorrect Products: If you receive a damaged, defective, or incorrect product, Zeylan Spices will cover the return shipping costs or provide an appropriate resolution.
  • Return Authorization: Customers must contact us before returning any products to receive return instructions and shipping arrangements.
  • Trackable Shipping: We recommend using a trackable shipping service. Where applicable, Zeylan Spices will provide return shipping instructions or arrange an approved shipping method.
  • Refunds: Eligible refunds will be processed in accordance with our Return and Refund Policy after the returned products have been received and inspected, where applicable.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect product, please contact us within 7 days of delivery at info@zeylanspices.com with your order number and photos of the issue.
We will arrange a replacement or refund at no additional cost to you.

CONTACT US

For any questions about our Return and Refund Policy, please contact us:

Effective Date: 04.11.2025
Website: https://www.zeylanspices.com
Email: info@zeylanspices.com

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