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Privacy Policy

PRIVACY AND COOKIE POLICY

Welcome to Zeylan Spices (“we”, “our”, or “us”).
Your privacy is very important to us, and we are committed to protecting your personal data and being transparent about how we collect and use it.

This Privacy and Cookie Policy explains:

  • What personal information we collect
  • How we use and protect it
  • Your rights under data protection laws including the GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act)

By using our website zeylanspices.com, you agree to this policy.

WHAT WE COLLECT

We may collect the following categories of information:

Personal Identification Information
  • Name, billing/shipping address, email address, and phone number
  • Account login details (if you register on our website)
Payment Information
  • Payment details necessary to process your order (handled securely through trusted third-party gateways).
  • We do not store full credit or debit card numbers on our servers.
Order and Transaction Data
  • Products purchased, order dates, and delivery details
Technical and Usage Data
  • IP address, browser type, operating system, referral source, and browsing actions (via cookies and analytics)
Marketing and Communication Preferences
  • Your consent to receive newsletters, offers, or promotional messages

WHAT WE DO WITH THE INFORMATION WE GATHER

We collect and use your data for the following purposes:
  • Order Processing: To fulfill, ship, and track your orders
  • Customer Support: To respond to your inquiries or requests
  • Improvement: To enhance our website, products, and user experience
  • Marketing (with consent): To send you updates, promotions, or offers
  • Legal Compliance: To meet legal obligations, prevent fraud, or resolve disputes

We do not sell, rent, or trade your personal information to anyone.

LEGAL BASES FOR PROCESSING (GDPR)

If you are in the European Union (EU) or United Kingdom (UK), we process your personal data based on one or more of the following legal bases:

  • Contractual necessity: To fulfill an order or provide services
  • Consent: For email marketing or analytics cookies
  • Legal obligation: To comply with applicable laws
  • Legitimate interest: To improve website functionality and prevent fraud

You have the right to withdraw your consent at any time by contacting us.

SECURITY

We are committed to ensuring that your information is secure. To protect your data, we use:

  • SSL (Secure Socket Layer) encryption on all transactions
  • Secure server hosting and firewall protection
  • Limited and authorized access to personal data

Despite these safeguards, please note that no method of online transmission is 100% secure.

SITE VISITATION TRACKING

We use Google Analytics and similar tools to understand how visitors interact with our website. This data may include:

  • Pages visited
  • Time spent on each page
  • Browser and device type
  • Geographic location (approximate)

This data is anonymous and helps us improve our website performance. You can opt out of Google Analytics tracking using browser add-ons or by disabling cookies.

COOKIES

Cookies are small text files stored on your device when you visit our website. We use cookies to:

  • Enable website functionality (shopping cart, login sessions)
  • Analyze site usage and improve user experience
  • Personalize content and remember preferences

Types of Cookies

  • Essential Cookies: Required for basic site operation
  • Analytics Cookies: Help us understand visitor behavior
  • Marketing Cookies: Used to show relevant promotions

You can manage or delete cookies at any time through your browser settings. If you choose to disable cookies, some parts of our site may not function properly.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites. Once you leave zeylanspices.com, we have no control over external sites. 

Please review the privacy policy of any website you visit to understand how your data will be handled.

CONTROLLING YOUR PERSONAL INFORMATION

Under GDPR (EU/UK Residents):

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Restrict or object to data processing
  • Request data portability
  • Withdraw consent at any time
Under CCPA (California Residents):

You have the right to:

  • Know what personal information we collect and why
  • Request deletion of your data
  • Opt out of the sale of personal data (we do not sell data)
  • Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at info@zeylanspices.com.

DATA RETENTION

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy — such as processing orders, complying with legal requirements, or resolving disputes.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to:

  • Unsubscribe from marketing emails at any time
  • Update or delete your account information by contacting us
  • Request a copy of your stored personal data

Email all requests to info@zeylanspices.com. We will respond within the timeframe required by applicable data protection laws.

POLICY UPDATES

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “Effective Date.”

Effective Date: 04.11.2025

Company Name: Zeylan Spices

Website: https://www.zeylanspices.com

Email: info@zeylanspices.com

Location: Sri Lanka

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